Supervisor Operations - Urgent Care/Los Angeles

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Administrative
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M12174 Requisition #
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QUALIFICATIONS:
• Must be able to perform each essential duty satisfactorily in a demanding and busy work environment;
• Bachelor’s Degree or progress toward completion required, three or more years medical office experience, preferably in a multi-specialty medical group setting, previous medical office management and/or supervisory experience, or equivalent education and experience;
• Outstanding written and oral communication skills;
• Proven ability to lead and manage people, including selecting, developing, motivating and retaining;
• Fiscal management skills and proven ability to prepare, monitor and control budgetary expenses and generate increased productivity and revenues;
• Ability to promote effective collaboration and teamwork across organizational units;
• Knowledge of regulatory, reimbursement, legal and policy issues as they relate to operational management;
• Strong interpersonal and communication skills;
• Proven track record with customer service, training, and ability to motivate others to effect positive change;
• Strong computer skills, experience with Microsoft Office, IDX, CS-Link or other computerized practice management and EMR systems;
• Physical ability and perceptive acuity to satisfactorily perform all direct and indirect operational functions.


ORGANIZATIONAL EXPECTATIONS AND VALUES:
• Takes responsibility for demonstrating competence, understanding organization objectives, initiating ideas and guiding others;
• Verbally promotes the image of Cedars-Sinai Health System, Cedars-Sinai Medical Delivery Network and the Foundation within that network in a positive manner to patients, colleagues and community; Actively supports this positive promotion with others;
• Demonstrates ability to value differences of race, age, ethnicity, life-styles, religion and different perspectives through interpersonal communication, management approach and actions;
• Participates in continuing education and demonstrates initiative in keeping up-to-date with relevant professional developments and organizational needs; Attends all required organizational orientation and training and ensures own ability to master specific needs of organizational areas of responsibility;
• Contributes to the achievement of high performing teams throughout the organization and in own areas of responsibility; Shares information, resources and ideas; Assists in integrating new staff into these values through mentoring and coaching; Recognizes the need for extra assignments and volunteers to take them on;
• Demonstrates effective communication skills (written, verbal, non-verbal, and electronic) when dealing with patients, families, physicians, staff and colleagues;
• Communicates ideas and information clearly and accurately and demonstrates good listening skills;
• Exercises good judgment in communication with regard to timing, circumstances, place, person and approach;
• Identifies and responds appropriately to both internal and external customer needs utilizing available resources;
• Meets quality standards for work product and performance;
• Utilizes quality principles and techniques to promote continuous improvement;
• Contributes ideas and suggestions and engages in the work needed to continuously improve processes, procedures, methods and productivity;
• Supports, incorporates and implements performance improvement strategies; Demonstrates an ability to communicate performance improvement activities in areas of responsibility;
• Demonstrates behavior that protects the safety of others and of the physical plant and equipment;
• Demonstrates environmental awareness by maintaining work areas in clean and unobstructed order
• Identifies methods and approaches to simplify work processes, decrease waste and increase the quality of services provided;
• Optimizes the use of all resources (information, space, capital, tangible supplies and items, people)
• Demonstrates effective time management to promote productivity and cost efficiency;
• Prioritizes work activities based on needs of areas of responsibility;
• Identifies, works proactively and takes ownership of problem resolution;
• Takes responsibility for maintaining documentation of continuing education endeavors;
• Incorporates feedback and past experience for continuous self-improvement;
• Maintains confidentiality of patient care and business matters;
• Meets organizational expectations as outlined in the Standards of Conduct for the CSHS Corporate Compliance Program;
• Possesses and utilizes English language skills in compliance with the Medical Center’s “English speaking only” policy;
• Attends required orientation and training seminars and completes mandatory competencies assessments;
• Utilizes Kronos timecard correctly and completes paperwork in a timely manner; follows Cedars-Sinai and departmental attendance policies;
• Follows and demonstrates knowledge of organization’s policies regarding fire, safety, hazard communication, waste management, disaster, security, medical equipment and infection control regulations.

ORGANIZATIONAL EXPECTATIONS: Demonstrates behavior that supports the Cedars-Sinai Health System mission. Attends required orientation and training seminars. Meets production standards within established time requirements. Work product and performance meet quality standards. Demonstrates respect and positive interpersonal skills with patients, clients, the public, managers and co-workers--a team player. Maintains confidentiality of patient care and business matters. Observes time, attendance, and dress code standards. Protects the safety of others and of the physical plant and equipment, following institution policies, fire safety and infection control regulations. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees classified in this job.

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