Sr. Perf Improvement Facilitator - Organizational Advancement

EDUCATION/EXPERIENCE REQUIREMENTS:

Requires Bachelor’s degree in Business, Health Administration or related field and demonstrated experience in healthcare industry and/or consulting, managing improvement projects or teams either in improvement projects or operations that is typically acquired with 3-6 years of related work experience and 1-2 years in a dedicated performance improvement role utilizing lean methodology. 

Preferred: Master’s degree in Business, Health Administration or related field from an accredited college or university. Lean certification. Teaching experience.

KNOWLEDGE/SKILLS REQUIREMENTS:

Required:

·         Highly respected team player/learner and a collaborative worker.  Possesses a strong desire and ability to rapidly learn and apply the principles of lean and change management.

·         Demonstrated skills in consulting, group process facilitation, change management & conflict resolution.

·         Strong communication skills (verbal, written and listening) with ability to interact effectively across the organization, especially in situations requiring instructing, persuading, negotiating, resolving conflict, consulting and advising.  Must be comfortable speaking in public and to various audiences.

·         Skilled in teaching improvement concepts and principles to diverse audiences from senior management to frontline staff.

·         A demonstrated track record of successfully working with and motivating diverse work teams, preferably including physicians.

·         Excellent project management skills including project time, and scope.

·         Able to read & interpret data; translates data into meaningful information and uses data to shape work at both the department and enterprise level; possesses strong analytical and critical thinking skills.

·         Able to perform complex tasks, organize and prioritize multiple projects, and work under pressue to meet deadlines in a fast-paced environment.

·         Highly proficient in all applications of Microsoft Office, with an emphasis on Excel, Powerpoint, Visio, Word and Outlook.

Preferred:

·         Knowledge of and experience successfully training and implementing lean tools and concepts, such as:

o   Structured problem solving approaches such as  A3 thinking

o   Kaizen Events

o   Value Stream Mapping

o   Lean technical concepts such as 5S, quality, Flow, and visual systems.

·         Ability to coach leaders on leader standard work.

·         Understanding of healthcare industry & terminology.

ORGANIZATIONAL EXPECTATIONS: Demonstrates behavior that supports the Cedars-Sinai Health System mission.  Attends required orientation and training seminars.  Meets production standards within established time requirements.  Work product and performance meets quality standards.  Demonstrates respect and positive interpersonal skills with patients, physicians, clients, the public, managers, and co-workers—a team player.  Maintains confidentiality of patient care and business matters.  Observes time, attendance, and dress code standards.  Protects the safety of others and of the physical plant and equipment, following institution policies, fire, and safety and infection control regulations.

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, skills required of employees classified in this Job.