Patient Service Representative II

EDUCATION and/or EXPERIENCE

1.  High school diploma or equivalent.

2.  2-5 years experience preferred.

3.  Basic computer experience.

4.  Proven customer service skills.

5.  Experience with heavy phone volume.

6.  Ability to prioritize.

7.  Advanced knowledge of medical terminology and insurance concepts (ability to problem solve and assist patients).

8.  Ability to schedule using summary search.

9.  Be able to differentiate between CSMG & CSHA, HMO, PPO, and POS; be able to follow P&P accordingly.

ORGANIZATIONAL EXPECTATIONS  

Demonstrates behavior which supports the Cedars-Sinai Health System mission.  Attends required orientation and training seminars.  Meets production standards within established time requirements.  Work product and performance meet quality standards.  Demonstrates respect and positive interpersonal skills with patients, clients, the public, managers, and co-workers--a team player.  Maintains confidentiality of patient care and business matters.  Observes time, attendance, and dress code standards.  Protects the safety of others and of the physical plant and equipment, following institution policies, fire, safety and infection control regulations.  The above Statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees classified in this job.