Patient Access Rep I - CSRC AHSP - PD - Day

Educational Requirements:

• High School Diploma/GED.
• 2 years college preferred.

Experience:

• A minimum of 1 year of customer service experience preferably in a healthcare setting.
• Strong interpersonal, written, and oral communication skills for interacting with patients, payers, physicians and other CSHS customers.
• Intermediate math skills.  
• Able to multi-task and work in a fast-paced environment with conflicting demands on time and attention.  
• PC literacy: Basic core computer skills and navigation skills.
• English language proficiency. Bi-lingual preferred / helpful.  

Other skills we are looking for:

• Minimum 2 years’ experience in healthcare, insurance, or related experience.
• Previous work experience in an inpatient or outpatient admissions setting or physician's office.  
• Knowledge / experience in patient accounting or with an insurance payor.  
• Knowledge of medical terminology. 

Physical Demands:

Employee must be able to:

• sit at a desk or table with some walking, standing, bending, stooping, or carrying of light objects
• perform continuous operation of a computer for more than 4 hours and utilize keyboard to continuously type throughout shift
• use hands and fingers to handle and manipulate objects and/or operate equipment.
• bend/twist, crouch, stoop, stretch, crawl and climb stairs or ladders.
• bend upper torso and reach up and out with hands and arms
• balance the body while walking, standing, crouching, or stooping to prevent falling.
• perform unaided lifting of objects up to 20 lbs
• work from a portable device/mobile workstation approximately 50% of their scheduled shift to do data entry at bedside if assignment requires it.