Cache Database Administrator
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1. Job Responsibilities (the scope of responsibility, department and position levels including knowledge and practice of the clinical/technical skills necessary to the position):
2. Installs, upgrades, maintains and supports Cache databases and Epic Windows related applications on selected server platforms. Seeks assistance from more senior peers on complex issues.
3. Applies Epic server-side updates to all Dev, Test, Train, and Production Cache environments
4. Applies Epic client pack updates to all installed ancillary applications (Web Blob, Interconnect, Hyperspace Web, etc.)
5. Works with other EIS teams to apply and validate Linux/Windows patches to database and application servers.
6. Manages storage associated with databases and assists system administrators with storage allocation and planning related to the database.
7. Monitors and optimizes the performance of database instances in a networked environment.
8. Implements viable database backup, recovery, and high availability strategies and mechanisms. Executes database recovery, restoration, and/or restart as required.
9. Monitors database instance using database administration tools, SQL scripts, and database utilities. Monitors and configures database parameters accordingly.
10. Defines and implements database parameters, security, audit, and resource allocation policies and procedures. Defines, creates, and manages user accounts, profiles, privileges, roles, and required audit information.
11. Communicate and coordinate with other teams (Unix, Oracle, Windows, Network, SAN etc.) related to database, application and environment support and projects.
12. Keeps abreast of current and emerging database trends/technologies.
13. Carries a cell phone / department-supplied laptop and responds to pages in a timely manner.
14. Adheres to change control processes. Maintains version control, administration of scripts for file manipulation and programming access to multiple environments.
15. Responsible for daily Epic build migrations using Epic’s Data Courier utility, working closely with application and change teams. Analyze and troubleshoot migration issues.
16. Conducts cross-team training and lessons learned sessions.
17. Maintains documentation of team processes and procedures, including operating manuals or training materials for internally managed databases and systems.
18. Escalates and statuses lead and management on assigned tasks and priority production support issues.
19. Performs other duties as assigned by management or team lead.
Educational requirements and/or preferences (Licensure, Registration, Certification, Experience, Other):
• Bachelor's degree in Computer Science or equivalent experience.
• Requires three years of production database administration experience.
• Experience with Linux and/or Windows operating systems is required
• Scripting experience required (PERL, Powershell, etc.)
• Working knowledge of patient care databases and applications required
• Working knowledge of monitoring, tuning, and administration of enterprise database systems and applications required
• Working knowledge of Citrix, VMWare, BigIP and SSL/TLS required
• Ability to prioritize workload, meet deadlines, manage several projects at one time, and utilize time effectively for self and others
• Strong interpersonal skills in dealing effectively with diverse skill sets and personalities and work effectively as a team player
• Excellent verbal and written skills
• Excellent troubleshooting and analysis skills
• Project management abilities for cross-team & internal projects
• Epic Clarity administration experience a plus
Physical Requirements: (physical abilities essential to perform the job):
• Nothing extraordinary
Work Environment: (work environments, hazards and exposures the employee may encounter on the job):
• Office environment
2. Installs, upgrades, maintains and supports Cache databases and Epic Windows related applications on selected server platforms. Seeks assistance from more senior peers on complex issues.
3. Applies Epic server-side updates to all Dev, Test, Train, and Production Cache environments
4. Applies Epic client pack updates to all installed ancillary applications (Web Blob, Interconnect, Hyperspace Web, etc.)
5. Works with other EIS teams to apply and validate Linux/Windows patches to database and application servers.
6. Manages storage associated with databases and assists system administrators with storage allocation and planning related to the database.
7. Monitors and optimizes the performance of database instances in a networked environment.
8. Implements viable database backup, recovery, and high availability strategies and mechanisms. Executes database recovery, restoration, and/or restart as required.
9. Monitors database instance using database administration tools, SQL scripts, and database utilities. Monitors and configures database parameters accordingly.
10. Defines and implements database parameters, security, audit, and resource allocation policies and procedures. Defines, creates, and manages user accounts, profiles, privileges, roles, and required audit information.
11. Communicate and coordinate with other teams (Unix, Oracle, Windows, Network, SAN etc.) related to database, application and environment support and projects.
12. Keeps abreast of current and emerging database trends/technologies.
13. Carries a cell phone / department-supplied laptop and responds to pages in a timely manner.
14. Adheres to change control processes. Maintains version control, administration of scripts for file manipulation and programming access to multiple environments.
15. Responsible for daily Epic build migrations using Epic’s Data Courier utility, working closely with application and change teams. Analyze and troubleshoot migration issues.
16. Conducts cross-team training and lessons learned sessions.
17. Maintains documentation of team processes and procedures, including operating manuals or training materials for internally managed databases and systems.
18. Escalates and statuses lead and management on assigned tasks and priority production support issues.
19. Performs other duties as assigned by management or team lead.
Educational requirements and/or preferences (Licensure, Registration, Certification, Experience, Other):
• Bachelor's degree in Computer Science or equivalent experience.
• Requires three years of production database administration experience.
• Experience with Linux and/or Windows operating systems is required
• Scripting experience required (PERL, Powershell, etc.)
• Working knowledge of patient care databases and applications required
• Working knowledge of monitoring, tuning, and administration of enterprise database systems and applications required
• Working knowledge of Citrix, VMWare, BigIP and SSL/TLS required
• Ability to prioritize workload, meet deadlines, manage several projects at one time, and utilize time effectively for self and others
• Strong interpersonal skills in dealing effectively with diverse skill sets and personalities and work effectively as a team player
• Excellent verbal and written skills
• Excellent troubleshooting and analysis skills
• Project management abilities for cross-team & internal projects
• Epic Clarity administration experience a plus
Physical Requirements: (physical abilities essential to perform the job):
• Nothing extraordinary
Work Environment: (work environments, hazards and exposures the employee may encounter on the job):
• Office environment